FAQ's

Why does it take so long to receive my order?

Many of our products are custom made at the time of purchase, this makes our delivery times a little slower than Amazon, but our products are worth the wait. 

How do I cancel or make changes to an order?

You have 24 hours to notify us if you need to change or cancel an order. Please send the following information to support@justpugstuff.com:

1. Name and email on the order.
2. Order number.
3. The changes that are needed.

How long does shipping take?

You will get your packages in an average of 5 days once they are shipped. For international orders, the average transit time is 9-13 days once shipped.

I ordered 2+ items, but only received one... where is my order?

When you order multiple products, the orders may come from different warehouses. In some cases, it could happen that you will receive your products in different packages and at different times. So don't panic if you don't receive all of your items at once, they are on the way.

What is the stores cancellation policy?

To cancel your order, please contact us immediately via our Contact Us page. We will respond to all emails ASAP. Once the package has been shipped, your order cannot be canceled.